Reputation Management / Crisis Communications

Facts are important. Emotions are powerful

Monday 7th September 2020 Jose Abad

Many community concerns are emotional rather than rational, so dry arguments focussed solely on facts or legal technicalities will not work.

Manage your issues before they turn into a full blown crisis

Monday 20th July 2020 Jose Abad

How many times have you read a headline in the days (or sometimes hours) following news of a workplace accident or a failure of governance, that the company, government department or minister were warned months in advance of the problem?

Three business communication lessons learnt during COVID-19

Monday 6th April 2020 #Communication #COVID-19 Olivia van Dalsen

Here are three tips to apply to your business’ communication program to provide your customers with value in a time where value is hard to find.

Communicating during the COVID-19 crisis

Monday 6th April 2020 #CrisisCommunication #COVID-19 Jose Abad

Here’s what businesses should be considering when communicating with customers, staff, suppliers and communities during this period of uncertainty.

Lessons from the box: watching reality TV for lessons in reputation management

Wednesday 21st August 2019 Reputation Management, Crisis Communications Maree Butterworth

What can be learned from reality TV? Reputation management lessons inspired by a guilty pleasure.

How not to respond to an online review

Wednesday 26th June 2019 #CrisisCommunication #IssuesManagement Jose Abad

The way in which a business responds to complaints can help or hinder its brand reputation.

Disaster recovery for business

Thursday 29th November 2018 Olivia van Dalsen

The time it takes to get your business back up and running after an event is critical. Every day that is lost increases the likely hood of business failure. According to the Federal Emergency Aid Agency (FEMA), 71% of business are no longer operating just 2 years after a disaster. Smaller businesses, who are less likely to have been able to pick up the pieces after a significant event, have a higher failure rate.

The difference between an issue and a crisis

Thursday 29th November 2018 Jose Abad

When turbulence strikes your organisation, it can be easy to misinterpret the situation as a crisis. Any matter that is out of the ordinary to every day operations can feel like a crisis, when often it is an issue that can, with the correct management, avoid escalation into a full-blown crisis.